top of page

SHIPPING & RETURNS

Shipping Policy

At Umbiee, we strive to provide a seamless and efficient shipping experience for all our valued customers. We understand the excitement of receiving your order promptly, and we're committed to ensuring that your products reach you in a timely manner, wherever you may be.

Domestic Shipping(USA): For orders within the United States, we offer standard and expedited shipping options to cater to your needs. Standard shipping typically takes between 3 to 7 business days for delivery, while expedited shipping ensures your order arrives within 1 to 3 business days. Please note that delivery times may vary depending on your location and any unforeseen circumstances.

International Shipping: We're delighted to serve customers worldwide and offer international shipping to many countries. International shipping times may vary depending on your location and customs processes. Generally, international orders take between 7 to 21 business days for delivery, but please allow for additional time for customs clearance.

 

Order Processing: Upon placing your order, our dedicated team works diligently to process and fulfill it as swiftly as possible. Orders are typically processed within 1 to 2 business days, excluding weekends and holidays. Once your order has been processed and shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

 

Shipping Costs: Shipping costs are calculated based on factors such as the weight of your order, your location, and the shipping method selected. During the checkout process, you will have the opportunity to review shipping costs before finalizing your purchase.

Please note that while we strive to meet estimated delivery times, unforeseen circumstances such as inclement weather or carrier delays may impact shipping schedules. We appreciate your patience and understanding in such situations.

If you have any questions or concerns regarding your order or shipping arrangements, please don't hesitate to contact our customer support team. We're here to assist you every step of the way and ensure that your Umbiee experience is nothing short of exceptional.

Thank you for choosing Umbiee. We look forward to serving you and your little one with the utmost care and dedication


Return & Exchange Policy

At Umbiee, your satisfaction is our utmost priority. We understand that sometimes circumstances may arise where you need to return or exchange a product, and we're here to make that process as seamless as possible.

Return Eligibility: We gladly accept returns and exchanges for items that meet the following criteria:

  1. The item is in its original, unused condition with all tags and packaging intact.

  2. The return or exchange request is initiated within 30 days of the original purchase date.

  3. The item is not listed as a final sale or clearance item.

  4. The item was purchased directly from the Umbiee website or authorized retailers.

Return Process: To initiate a return or exchange, please follow these simple steps:

  1. Contact our customer support team: Reach out to us via email or phone, providing your order number and details of the item(s) you wish to return or exchange.

  2. Receive authorization: Our customer support team will provide you with instructions and a return authorization number (RA#) to include with your return shipment.

  3. Package your item: Ensure that the item is securely packaged and include all original tags and packaging.

  4. Ship your item: Send the item back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

  5. Receive your refund or exchange: Once we receive and inspect your returned item, we will process your refund or exchange in a timely manner. Refunds will be issued to the original form of payment, and exchanges will be shipped out promptly.

 

Please note that refunds may take up to 5-7 business days to reflect in your account, depending on your payment provider.

bottom of page